Post BK FAQs for Clients

  1. What do I have to do to get my certificate?
    • Unless you are filing jointly, you will need to…
      • register and pay online through our website (unless waiver requirements are met);
      • complete the 20-question pre-course assessment, the eight 4-question chapter quizzes, and the 20-question post-course assessment;
      • spend a minimum of two hours on the course. Two hours and 20 or 25 minutes are typical for most students. You may log in and out as often as you wish, and the program will keep track of your time spent online.
  1. My password is not working when I try to login to my course.
    • If we have you on the correct web page, here are a few options:
      • Make sure you are on the page, The student login link is found on the right side in the tabs.
      • You may also navigate from DRS’s home page, to our Bankruptcy Services page to the list of states where we offer our services. Underneath the red “Register Now” button is a gray button that will link you to the correct login page.
    • Make sure that you are including the dashes in your User ID and not adding any spaces in the middle or the end.
    • User IDs and Passwords are case sensitive, so make sure that you enter them exactly as they were given, with each letter in the proper case.
    • If you are unsuccessful three times in logging in, or if the system does not recognize the last four digits of your social security number, it may temporarily suspend your account. Contact our bankruptcy department at (855) 685‑7843 and ask a DRS representative to check the status of your account.
  2. The system is not accepting the last four digits of my social security number.
    • If the system says that the last four digits of your social security number are incorrect, trying leaving the field blank. Otherwise, contact a DRS representative at (855) 685‑7843 to unsuspend your account.
  3. I don’t have a computer at home. How can I complete this course online?
    • Possible options for completing the course online include using a library computer (usually limited to one hour at a time), or a computer at a friend’s or relative’s home.
    • If you live near a Debt Reduction Services office (Boise, Idaho, Tulsa, Oklahoma or Bohemia, New York), you may contact us to request use of an available in our office. Such availability is not guaranteed and would only be made available during our normal business hours.
  4. I want to take the course by phone. How do I access your phone course?
  5. I want to take the course in person. How do I schedule an appointment to do the course in your office?
  6. How do I get my certificate?
    • After completing the registration process and the course requirements (See related FAQ), DRS receives an automatically-generated email notifying us that you have completed your course. We will then generate your certificate and email you a copy, usually the same business day but more frequently the following business day. You may then print the certificate and forward it to your attorney. A PDF of their certificate is also uploaded to the Money in Motion program. As a courtesy, we also upload a copy of the certificate to the courts (available in most districts) and email a copy to your attorney if you are using one. However, it is still your full responsibility to ensure that the certificate makes it to your attorney and the courts.
  7. My printer is out of ink. How can I get my certificate?
    • We email you’re your certificate. You may save your certificate to your computer until you refill their ink/toner.
    • You may not even need a paper copy if we email a copy to your attorney. Call him or her to confirm.
    • You may also consider printing the certificate at a local library.
    • Otherwise, if you still need a paper copy, contact us to request to have a copy mailed to you.
  8. Why do I have to pay again if I paid for my first bankruptcy certificate already?
    • One common reason you are encountering this issue is that you have navigated to our registration page instead of our login page. If you have already paid for the post-filing personal financial management course with us, go to where you can log in through the student tab using the User ID and password you received when you paid for the course.
    • A less common possibility is that you may be thinking of the pre-bankruptcy counseling certificate that you may have paid for and completed through us. In reality, these are two separate services requiring separate registration and payment.
  9. My course timer isn’t working.
    • The course timer, located at the top of the course screen, refreshes automatically only AFTER moving from one screen (chapter) to another. Otherwise, press F5 to refresh. Be aware that refreshing during a quiz or evaluation will likely erase answers that have not been submitted yet.
  10. The course kicked me out. What do I do?
    • The course may log you out automatically if you walk away from the computer while logged in. The course is meant to be an “active” one, requiring you to complete the chapters within a reasonable time period.
    • To continue, simply log back in.
  11. The course crashed my computer.
    • As with most computer problems, we also suggest that you consider saving your work and then re-starting your computer.
    • The space requirements for this program are pretty minimal and generally no different than most online web pages. In fact, it has been optimized to work even with dial up connectivity. If the program continually crashes your computer, it is more likely a hardware (computer) issue rather than a software (program) issue. See the FAQ regarding completing the course if you do not have a computer.
    • Because we are not computer technicians, we cannot provide technical assistance regarding computer issues. Consider seeing a specialist near you.
  12. When I try to register, nothing happens when I click on the “Submit” button.
    • You may need to hit the F5 button to refresh the page (or choose refresh from your browser menu) and start entering the data over again.
    • You may consider trying a different web browser, such as Internet Explorer (Edge), Google Chrome or Mozilla Firefox.

This list of Frequently Asked Questions is to be used as a guide. If you continue to have concerns or need assistance with any of the above items please contact us at 1-855-685-7843 for additional help.