Hours of Operation
|Mon-Thurs: ||9AM - 7PM|
|Friday: ||9AM - 6PM|
|Saturday: ||9AM - 1PM|
|Customer Service Hours: ||9AM - 5:30PM|
|All times MST|
We are looking for an experienced customer service candidate to train as a Certified Financial Counselor, Full Time position in our Boise, ID office Monday through Friday and a rotating Saturday schedule. On the job paid training and we will train the right person. Background check and high school diploma or GED is required. $15.00 per hour plus benefits.
Successfully train and be a primary team member providing counseling, enrollment, customer service and education to our clients. Interact with clients and/or creditors by phone, email, or in person to provide information in response to service inquires and problem solving.
Candidate should be detail oriented, efficient and accurate in data entry of enrollment file processing with excellent MS computer skills. Ability to use Outlook, multitask phones, public visitors, client appointments, data entry and a variety of office duties.
Experience needed: One year sales experience with the same employer, sales and customer service experience, credit collections experience, experience working with major creditor in the credit industry, professional appearance, well spoken, hard working, positive attitude, self motivated, and willingness to help and work with a variety of people. Apply online now and submit your application.
We currently have a great opportunity for professionals with excellent retention experience to work at our corporate office in Boise. This position will pay $14.00 an hour. Bilingual in Spanish is a plus at $14.50 per hour. The right candidate will have a courteous and professional demeanor, be accountable and enjoy helping others. Retention representatives will be calling customers who have missed payments or and taking calls from customers who want to drop from the debt management program. Your job is to save them as a customer.
Must have previous customer service experience and at least 1 year sales experience with the same employer, Experience including up-selling and cross-selling products, collections, strong listening and probing skills, ability to retain customers and solid problem solving and decision making.
*Ability to resolve client issues in a professional, respectful and friendly manner at all times
*Ability to multi-task in a fast-paced environment
*Ability to meet critical deadlines
*Ability to use strong organizational skills and prioritize attention to detail and follow-up
*Proficiency in Microsoft Windows, Internet Explorer, Microsoft Office (Word and Excel) and general computer skills, type a minimum of 45 words per minute.
*Ability to learn and use various industry-related software with flexibility
*Ability to perform basic mathematic calculations
*Ability to responsibly maintain confidential customer information
Each candidate must have flexibility to work an 8 hour shift between the hours of 7:00am and 7:00pm which could include a rotating Saturday work schedule of 9-1pm.
Candidate must have a high school diploma or GED, and be able to pass a criminal background check
Apply online now.
A Message From the CEO...
This past year of difficult economic times has impacted everyone in some way or another; some have lost jobs, others have been forced to take pay cuts, and we've seen a dramatic rise in credit card interest charges and fees as well. Our focus at Debt Reduction Services has and always will be educating people on how to improve their financial lives so they can have a better overall quality of life.
Our comprehensive instructional classes and community outreach programs teach people everything from how to balance a checkbook, to advanced budgeting of income and expenses. Our philosophy is that through education, people will prosper both financially and personally
One tool we offer to help clients is our Debt Management Plan for those who are behind with credit card payments and other unsecured debt. Our DMP features our "accelerated repayment plan" which allows your debt to be paid off at a maximum of 60 months, and often at reduced rates of interest, with no late or over limit fees
All in all, I'm proud to say that Debt Reduction Services offers our clients and the general public, comprehensive educational programs along with a debt management program for those qualified, that are second to none.
CEO - Debt Reduction Services Inc.
TO INQUIRE ABOUT OUR SERVICES
You can Call Toll Free (877) 688-3328, Email us at Info@DebtReductionServices.orgor simply fill out our Free Online Application, and a highly trained Advisor will contact you within 24 hours. We serve clients throughout the United States.